These General Terms and Conditions of Sale (T&Cs) govern the sales concluded on the Aztharna online store between PeakSteps FZC, a company registered under number 38343, operating the brand Aztharna® (“Aztharna”, “we”), whose full contact details appear in the Legal Notice, and any person making a purchase on the site (“the customer”).
1. Products
Aztharna offers sandals made to measure based on a 3D scan of the customer's feet, performed by the customer themselves using their phone. Each pair is crafted individually according to the customer's measurements: these are clearly personalized goods within the meaning of Article L221-28 3° of the Consumer Code.
Upon the customer's request, an orthopedic correction can be integrated into the pair. This integration requires the customer to provide, before manufacturing begins, the precise correction plan established by their podiatrist. Failing this, the pair is manufactured based on the shape of the customer's feet, without correction.
2. Price
Prices are indicated in euros and are all-inclusive, including taxes. No additional amount will be requested from the customer upon receipt of their package. The applicable delivery charges are indicated before the order is confirmed.
3. Order and 3D scan
The ordering process takes place in three steps: choosing the model, color, and reference size; online payment; and finally, performing the 3D scan of the feet. After payment is validated, the customer receives instructions by email on how to perform their 3D scan from their phone (4 photos per foot, using an A4 sheet as a reference). The scan is associated with the order and serves as the basis for manufacturing. The customer agrees to perform the scan in accordance with the displayed instructions (clear photos, intact A4 sheet, only one foot per photo). In the event of an unusable scan, we will contact the customer to redo it, at no extra cost. When an order includes several pairs intended for different people, each wearer must perform their own scan.
4. Manufacturing and delivery
Each pair is made to order and then shipped to the customer with tracking. The estimated delivery time is 4 to 6 weeks from the validation of a usable 3D scan. Any accessories ordered are shipped in the same package as the pair. The delivery area served is indicated on the Shipping Policy page. In the event of a significant delay, the customer will be informed by email.
5. Right of withdrawal
In accordance with Article L221-28 3° of the Consumer Code, the 14-day right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalized. Aztharna made-to-measure sandals fall into this category: orders are therefore neither cancellable nor refundable after manufacturing has begun, except in the application of the adjustment guarantee described in Article 6 and statutory warranties.
6. Aztharna adjustment guarantee
Because bespoke is our business: if, upon receipt, your sandals clearly do not match the scanned morphology, contact us within 14 days at aztharna@gmail.com with photos. After analysis, we will proceed with an adjustment or a free replacement.
7. Statutory warranties
The customer benefits from the legal guarantee of conformity (Articles L217-3 et seq. of the Consumer Code) and the guarantee against hidden defects (Articles 1641 et seq. of the Civil Code).
8. Personal data
The processing of customer data, including photos and the 3D model of their feet, is described in our Privacy Policy.
9. Customer service
For any questions: aztharna@gmail.com, or via WhatsApp (messages) at +33 6 34 18 09 94. In the event of a dispute, the customer may resort to consumer mediation or the European Online Dispute Resolution platform.
Version dated 06/09/2026.